South Africans don’t expect free banking; just honest banking fees

Bank fees in South Africa are a sore spot for millions of customers. While users do not expect banking to be free, most simply want clear, understandable charges that are tied to specific actions—not a maze of confusing, unexplained fees.

Hilda Ndebele, a digital nomad, sounded frustrated on the phone, as she looked through her bank statement. “On a monthly basis, I spend over R300 for…