Left on read: What happens to your complaints on Bolt, inDrive, and Uber?

Oluwatobi Afolabi took an inDrive trip around Lagos in March 2025. The ride was tense. Her driver ignored directions, grumbled throughout, and dropped her off late. She gave him a two-star rating and moved on. The threats began a few hours later. 

The driver had seen her review, tracked her number, and shared it with other drivers, accusing her of working with government task forces. Soon,…