Cross-border payments: Building products and services with excellent customer experience

This article was contributed by Nimide Fala, Vice President of Client Experience at Zest, and Eytan Messika, Co-founder at Nilos as part of the Emerging Trends in Cross-Border Payments: A Growth Guide for Stakeholders report authored by Aroghene Favour Ndulu and Paschal Okeke.

For African businesses and consumers, cross-border payment solutions must nail four critical things: speed,…